At Haugaard Clothing, we take great pride in creating a first-class shopping experience for our customers. Our terms of service are carefully crafted with a focus on transparency, reliability and customer satisfaction, as we believe these principles are the foundation for a positive and lasting relationship with our customers.

Customer satisfaction as a top priority:
We continuously work to ensure that every customer feels well-treated and satisfied with their experience with us. It is important to us that our customers know that their satisfaction is not just something we talk about, but something we actively pursue in every aspect of our business. This includes everything from product quality to the service they receive when they contact our customer support.

Respect, kindness and professionalism:
We understand that our customers have different needs and expectations, and we always strive to meet these with the utmost respect, kindness and professionalism. Our team is trained to provide the best possible service and answer all questions and inquiries in a polite and professional manner. We emphasize honesty and transparency in our communication, which means that our customers can always expect clear and accurate information.

Reliable delivery and returns:
An important part of our service terms is to offer fast and reliable delivery. We know how important it is for our customers to receive their orders on time, which is why we work with the best shipping companies to ensure delivery within 2-5 business days, depending on the customer's location. Should there be any delays, we always make sure to keep our customers informed.

Furthermore, we offer a simple and hassle-free returns process. If for any reason the customer is not satisfied with a product, it can be returned within 14 days of receipt, provided it is in unused condition and in its original packaging. Our goal is to make this process as convenient as possible so that our customers always feel confident shopping with us.

Data protection and secure online shopping:
We understand the importance of privacy and data security, and therefore we prioritize the protection of our customers' personal information. All transactions on our webshop are secured through advanced encryption technologies, and we strictly comply with all applicable laws, including GDPR, to ensure that our customers' data is treated responsibly and securely.

Customer support available:
To ensure a hassle-free experience, our customer support is always ready to help. Whether it's a product question, delivery or return, our customer service team is available to assist and respond to inquiries as quickly as possible. We strive to respond to all inquiries within 24 hours, so our customers can get the help they need without unnecessary waiting.

Responsibility at Haugaard Clothing:

At Haugaard Clothing, we believe that our responsibility goes beyond just selling clothes. We are dedicated to running a business with a focus on quality and ethics. We collaborate with manufacturers and suppliers who share our values ​​of decent working conditions and high standards in production. Our goal is to offer stylish and durable products that meet our customers' expectations.

Long-term relationships based on trust and satisfaction:
Our ultimate goal is to build long-term relationships with our customers based on trust, loyalty and mutual satisfaction. We want our customers to see us not just as a store, but as a reliable partner in their shopping experience. Through our committed approach to service and quality, we strive to create an experience where customers want to return time and time again.

Our Terms of Service ensure that every interaction with Haugaard Clothing is fair, transparent and based on mutual respect. We work every day to deliver on our promise to offer a first-class experience that both we and our customers can be proud of.