If you wish to return your purchase, you have 14 days from the date of receipt of your order to do so. To receive a return label, simply contact our customer service. When you use this label, a fee of 39 DKK will be deducted from the amount you receive as a refund. You must arrange to return the item to us yourself.

We want you to be happy with your purchase, but we understand that there may be times when you want to return an item. Whether the item doesn't fit or doesn't meet your expectations, we're here to help make your return process as easy as possible.

How to return your order – step by step:

1. To receive your return label, please contact our customer service. We will then send the return label to you.

2. Please ensure that the item you wish to return is in unused condition, with all original tags and in the original packaging. Pack the item carefully so that it is not damaged during transport.

3. Once you have received your return label, you can use it to return the item. Go to your nearest post office or parcel shop and drop off the package. Remember to get a receipt for the shipment as proof that the item has been returned.

4. Once we have received and approved your return package, we will process your refund. It may take up to 5-10 business days for the money to be back in your account, depending on your bank.

Important conditions for returns:

• The item must be in the same condition as when received – unused and with all labels and original packaging intact.
• Returns must be made within 14 days of receiving your order.

Costs:

At Haugaard Clothing , 39 DKK will be deducted from your refund for return shipping costs when you use the provided return label. The customer is responsible for the costs of returning goods, unless there is an error on our part.

Complaints and Claims Policy at Haugaard Clothing:

At Haugaard Clothing we always strive to deliver high quality products. Should you receive an item that is damaged, defective or incorrect, we ask that you contact us as soon as possible at info@haugaardclothing.com . When contacting us, please include a brief description of the problem along with pictures showing the damage or error so that we can quickly assess the situation.

Once we have received your complaint, our customer support team will review the information and contact you to find an appropriate solution. We will do our best to ensure that you are fully satisfied with your experience and we will always work quickly to resolve any issues.

Important information:

Defective or damaged items: If an item is defective or damaged upon receipt, we will offer a refund or exchange depending on the situation and availability of the item.

Wrong items: If you receive an incorrect item, we will arrange a return and send you the correct item at no extra cost to you.

Please note: We cannot accept responsibility for damage resulting from improper use, care or maintenance of our products. We recommend that you always follow the care instructions provided with each product, as this is necessary to maintain the quality and extend the life of your purchased items.

What should you do if you have a complaint?

1. Contact our customer service at info@haugaardclothing.com with a description of the problem and pictures of the item (this applies to both damaged, defective and incorrect items).

2. Our customer support team will quickly assess the case and offer a solution, which may include replacement, repair or refund, depending on the situation.

3. Once a solution has been found, we will send you further instructions on how to return the item (if necessary) and we will keep you updated throughout the process.

At Haugaard Clothing, your satisfaction is our top priority, and we are dedicated to ensuring that you have the best experience as a customer. Should you have any questions or need help, you are always welcome to contact us.